These Terms and Conditions (“Terms”) constitute a legally binding agreement between Webvance IT (“we”, “us”, “our”) and any individual, company, or organisation (“you”, “your”, “the client”) who engages our services, visits our website, or enters into a project agreement with us.
Webvance IT is a sole trader business registered in England and Wales, owned and operated by Md Shams Mahmud. We are a professional IT and digital services company specializing in web development, digital marketing, and online business solutions for clients across the United Kingdom.
By engaging our services, submitting an enquiry, signing a project proposal, making a payment, or continuing to use our website, you confirm that:
These Terms apply to all services provided by Webvance IT, including but not limited to Website Design & Development, WordPress Development, Ecommerce Development, SEO Optimization, Digital Marketing, Website Maintenance, and any other services we may offer now or in the future.
These Terms should be read alongside any project proposal, quote, or service agreement provided to you. In the event of any conflict between these Terms and a specific project proposal, the project proposal shall take precedence.
These Terms are written in English, and all communications, agreements, and legal proceedings relating to these Terms shall be conducted in English.
We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be available on our website at webvanceit.co.uk/terms-and-conditions. Your continued engagement with our services after any changes constitutes your acceptance of the updated Terms. We therefore recommend you review these Terms periodically.
If you have any questions about these Terms before engaging our services, please contact us at:
We are happy to explain any clause or provision before you commit to working with us.
These Terms are primarily designed for business clients, meaning any individual, company, partnership, or organization engaging Webvance IT for commercial purposes. This includes:
If you are a consumer, meaning an individual engaging our services wholly or mainly for personal use and not in connection with a business, your statutory rights under the following legislation are not affected by these Terms:
As a consumer, you have the right to:
By engaging our services, you confirm that you are at least 18 years of age. We do not knowingly provide services to anyone under 18.
If you are entering into these Terms on behalf of a company or organisation, you confirm that you have full legal authority to bind that entity. Webvance IT accepts no liability where a person agrees without proper authority.
Our services are primarily offered to clients based in the United Kingdom. We may, at our discretion, provide services to international clients, subject to additional terms agreed in writing.
These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.
In the event of any conflict between these Terms and a specific project proposal, quote, or written agreement, the specific project document shall take precedence over these general Terms.
If you are unsure whether these Terms apply to your situation or whether you are a business or consumer client, please contact us at info@webvanceit.co.uk before engaging our services.
Webvance IT provides professional IT and digital services to businesses and individuals across the United Kingdom. Our core services include:
We may also offer additional services not listed above. All additional services will be confirmed in writing before work commences.
Before any work begins, we will provide you with a written project proposal or quote outlining:
Work will not commence until the proposal is accepted and the deposit is received.
We design and develop professional, responsive websites tailored to your business needs. This includes:
We build and customise WordPress websites, including:
We develop fully functional ecommerce websites including:
Our SEO services include:
Please refer to Section 9 for our SEO disclaimer and limitation of guarantees.
Our digital marketing services include:
Please refer to Sections 9, 23, and 24 for specific digital marketing terms.
Our maintenance services include:
Please refer to Section 10 for the full terms of website maintenance.
We do not provide:
A non-refundable deposit of 50% of the total project cost is required before any work commences. Work will not begin until the deposit payment has cleared in our account.
The remaining 50% balance is due before the final project is delivered or launched. We will not transfer ownership, provide login credentials, or make the website live until full payment has been received.
All prices are quoted and invoiced in GBP (£) unless otherwise agreed in writing. International clients may be subject to additional bank transfer fees, which are the client’s responsibility.
All quoted prices are exclusive of VAT unless stated otherwise. If we become VAT registered in the future, VAT will be added to all invoices at the applicable rate and notified to you in advance.
If you dispute any invoice, you must notify us in writing within 7 days of receipt. Undisputed portions of invoices remain payable within the original payment terms.
All project timelines will be agreed in writing within the project proposal before work commences. We will make every reasonable effort to deliver projects on time.
If the client fails to provide required content, feedback, approvals, or materials within the agreed timeframes, the project timeline will be extended accordingly. We will not be held responsible for delays caused by the client.
If client-caused delays exceed 30 consecutive days, we reserve the right to:
We are not liable for delays caused by third-party services, including but not limited to:
Please refer to Section 16 for delays caused by circumstances beyond our reasonable control.
If a project timeline needs to be revised for any reason, we will notify you in writing as soon as possible and provide a new estimated delivery date.
You agree to provide all content, images, logos, videos, and other materials required for your project in a timely manner. All materials must be:
You agree to:
You are responsible for ensuring that your website, content, and business activities comply with all applicable UK laws and regulations, including but not limited to:
You agree to provide accurate, complete, and up-to-date information throughout the project. We are not liable for any issues arising from incorrect or incomplete information provided by you.
You agree to indemnify, defend, and hold harmless Webvance IT, its owner, employees, and subcontractors from and against any claims, damages, losses, costs, and expenses (including legal fees) arising from:
Upon completion of each project milestone or the final deliverable, we will notify you in writing and provide access for review and testing.
You must thoroughly test and review all deliverables within 7 working days of delivery notification. During this period, you should check:
Any issues or defects must be reported to us in writing within the 7-day review period. Reports must include:
If we do not receive a written report of issues within 7 working days of delivery, the deliverable will be deemed accepted by you. No further free amendments will be made after acceptance.
We warrant that all services will be performed with reasonable care and skill. We will rectify any genuine defects identified within the review period at no additional charge.
The number of included revisions will be clearly stated in your project proposal. Revisions are defined as minor amendments to existing work, not new additions or significant redesigns.
Any revisions requested beyond the agreed number will be charged at £25 per hour. We will notify you before commencing additional revision work and confirm the estimated cost.
If you request significant changes to the project scope after work has commenced, we will:
Written or email approval of any design stage by the client signifies that the design is complete and accepted. Returning to a previously approved design stage will be treated as a scope change and charged accordingly.
Significant changes to content provided by the client after work has commenced may result in additional charges. We will notify you of any additional costs before proceeding.
We do not guarantee any specific results from SEO or digital marketing services, including but not limited to:
SEO is a long-term strategy. Results typically take between 3 and 6 months to become visible and may take longer depending on your industry, competition, and website history.
Search engine algorithms, including Google, Bing, and others, change frequently and without notice. We are not liable for any loss of rankings, traffic, or revenue resulting from algorithm updates or changes to search engine policies.
To achieve the best SEO results, the client agrees to:
For Google Ads, Facebook Ads, or any other paid advertising campaigns:
We will provide regular performance reports as agreed in the project proposal. Reports are for informational purposes and do not constitute a guarantee of future performance.
Maintenance plans cover only the specific tasks outlined in the written maintenance agreement. Standard maintenance typically includes:
The following are not included in standard maintenance plans unless specifically agreed:
Emergency or urgent fixes outside the scope of the maintenance plan will be quoted separately and charged at our standard hourly rate of £35 per hour.
Unless explicitly included in a written agreement, the client is responsible for:
We are not liable for website downtime, data loss, or security issues caused by the hosting provider.
Website backups are the client’s responsibility unless a backup service is explicitly included in the maintenance plan. We strongly recommend that the client maintain regular backups independently.
Either party may cancel maintenance plans with 30 days’ written notice. No refunds will be given for partially used monthly maintenance periods.
We may recommend hosting providers, domain registrars, plugins, themes, or other third-party services. These recommendations are made in good faith, but we accept no responsibility for their performance, availability, pricing, or security.
Any third-party plugins, themes, stock images, or software incorporated into your project are subject to their own licence agreements. We will inform you of any significant licence requirements. The client is responsible for maintaining any required third-party licences after project handover.
Where third-party elements are incorporated into your project, we grant you a non-exclusive licence to use those elements subject to the terms of the relevant third-party licences.
We are not liable for security breaches, hacking, malware, or data loss caused by third-party software, hosting vulnerabilities, or client modifications to the website after handover.
Third-party platforms, including WordPress, WooCommerce, Shopify, Google, and social media platforms, may change their features, policies, or pricing at any time. We are not liable for any impact such changes have on your website or campaigns.
You may cancel a project at any time by sending written notice to info@webvanceit.co.uk. The following applies upon cancellation:
We reserve the right to terminate a project or agreement immediately by written notice if:
Upon termination by either party:
Upon receipt of full and final payment, you will own all bespoke deliverables created specifically for your project, including website design, custom code, and written content produced by us.
Until full payment is received, all work, designs, code, and deliverables remain the sole intellectual property of Webvance IT. You may not use, publish, or distribute any deliverable before full payment is made.
We retain the right to display your completed project in our portfolio, website, social media, and marketing materials unless you request otherwise in writing. Any such request must be made within 14 days of project completion.
Stock images, fonts, plugins, themes, and other third-party elements incorporated in your project are subject to their own licences and are not exclusively owned by you. We will inform you of any significant licence restrictions at the time of delivery.
You retain full ownership of all content, images, logos, and materials you provide to us. By providing these materials, you grant us a licence to use them solely to deliver your project.
We retain ownership of any pre-existing tools, frameworks, templates, or code libraries used in your project. You are granted a non-exclusive licence to use these elements as part of your delivered project.
Both parties agree to comply with all applicable data protection laws, including:
Where we process personal data on your behalf in the course of providing our services, we act as a data processor, and you act as the data controller. You are responsible for ensuring you have a lawful basis for sharing personal data with us.
We will implement appropriate technical and organisational measures to protect any personal data shared with us against unauthorised access, loss, or misuse.
We may share personal data with trusted subcontractors, including our development team, who assist in delivering your project. All subcontractors are required to maintain confidentiality and comply with applicable data protection laws.
For full details of how we collect, use, and protect personal data, please refer to our Privacy Policy available at webvanceit.co.uk/privacy-policy.
Both parties agree to keep strictly confidential all information shared during the course of the project that is not publicly available. This includes but is not limited to:
We may share your project information with:
This confidentiality obligation applies during the project and continues indefinitely after its completion or termination.
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to:
The affected party must notify the other as soon as reasonably possible. If a force majeure event continues for more than 60 days, either party may terminate the agreement by written notice.
We shall not be liable for any:
Our total liability to you in respect of any claim shall not exceed the total amount paid by you to us for the specific project or service giving rise to the claim.
Nothing in these Terms excludes or limits our liability for:
These Terms, together with the relevant project proposal or quote, constitute the entire agreement between the parties and supersede all prior discussions, representations, warranties, and agreements, whether oral or written. Any variation to these Terms must be agreed in writing and signed or confirmed by email by both parties.
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms. The remaining Terms shall continue in full force and effect as if the invalid provision had never existed.
In the event of any dispute arising from these Terms or our services, both parties agree to first attempt to resolve the matter amicably by written communication within 30 days of the dispute arising.
If the dispute cannot be resolved amicably within 30 days, both parties agree to refer the matter to an independent mediator before commencing any legal proceedings. The cost of mediation will be shared equally unless otherwise agreed.
These Terms are governed by and construed in accordance with the laws of England and Wales.
We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be available at webvanceit.co.uk/terms-and-conditions. Your continued engagement of our services after any changes constitutes your acceptance of the updated Terms. We recommend you review these Terms periodically.
We are fully committed to complying with the UK Privacy and Electronic Communications Regulations (PECR) in all digital marketing activities we carry out on behalf of clients.
We reserve the right to refuse any digital marketing instruction that we reasonably believe violates PECR, UK GDPR, or any other applicable law or regulation.
All social media accounts created by Webvance IT on behalf of the client belong solely and exclusively to the client. Webvance IT makes no claim of ownership over any client social media account.
Upon project completion, expiry of a maintenance plan, or termination of our agreement, we will:
All content, posts, graphics, videos, and creative materials produced specifically for the client become the client’s property upon receipt of full payment. We retain no rights to this content after handover.
We are not liable for any account suspensions, restrictions, bans, or policy changes imposed by social media platforms, including but not limited to Facebook, Instagram, LinkedIn, TikTok, X (Twitter), or YouTube. Platform decisions are entirely outside our control.
Where we are given access to manage an existing client’s social media account, the client remains the owner at all times. We will only use access for agreed management purposes.
For any questions, concerns, or notices relating to these Terms, please contact us at:
WebVance IT is a UK-registered digital services company based in Barking, London. We help small businesses grow online affordably and professionally.